Frequently asked questions

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How long does shipping take?

Orders ship within 1 to 3 business days. Delivery to the United States
takes 5 to 11 business days after dispatch — 6 to 14 business days in
total. We would rather give you the real number than surprise you later.

Free, on every order, with no minimum.

Our warehouse partner ships internationally. That is why delivery takes longer than a domestic order — and why we say so up front.

Yes. You will receive it by email as soon as your parcel leaves the warehouse. You can also follow it on our Track your order page.

No. There is nothing to buy again — no batteries, no sticky sheets, no cartridges. The copper edge is the whole product.

The copper edges are rounded, not sharp. Start with light pressure on delicate fabric — you will need less than you think.

Yes. It pulls lint and bobbles off blankets, curtains and car seats. Plenty of our customers have never owned an animal.

The hair lifts off in one piece with your fingers. Nothing to wash, nothing to empty.

60 days. Run it over the couch your vacuum just finished. If it does not pull up more hair, email us and we will refund you. You do not need to send anything back.

Email us from the Contact page. We answer within one business day.