Frequently asked questions
How long does shipping take?
How long does shipping take?
Orders ship within 1 to 3 business days. Delivery to the United States
takes 5 to 11 business days after dispatch — 6 to 14 business days in
total. We would rather give you the real number than surprise you later.
How much is shipping?
How much is shipping?
Free, on every order, with no minimum.
Where do you ship from?
Where do you ship from?
Our warehouse partner ships internationally. That is why delivery takes longer than a domestic order — and why we say so up front.
Will I get a tracking number?
Will I get a tracking number?
Yes. You will receive it by email as soon as your parcel leaves the warehouse. You can also follow it on our Track your order page.
Do I need refills or replacement heads?
Do I need refills or replacement heads?
No. There is nothing to buy again — no batteries, no sticky sheets, no cartridges. The copper edge is the whole product.
Will it damage my fabric?
Will it damage my fabric?
The copper edges are rounded, not sharp. Start with light pressure on delicate fabric — you will need less than you think.
Does it work if I do not have a pet?
Does it work if I do not have a pet?
Yes. It pulls lint and bobbles off blankets, curtains and car seats. Plenty of our customers have never owned an animal.
How do I clean it?
How do I clean it?
The hair lifts off in one piece with your fingers. Nothing to wash, nothing to empty.
What is your return policy?
What is your return policy?
60 days. Run it over the couch your vacuum just finished. If it does not pull up more hair, email us and we will refund you. You do not need to send anything back.
How do I contact you?
How do I contact you?
Email us from the Contact page. We answer within one business day.